CraftCold

Privacy Policy

Last updated: April 2026

1. Introduction

CraftCold ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our service.

2. Information We Collect

We collect the following types of information:

  • Account information: Your email address and password when you create an account
  • Usage data: Information about how you use the service, including emails generated and features used
  • Payment information: Billing details processed securely through Stripe. We do not store your full card details
  • Content you provide: Product descriptions, target audiences, and other inputs you enter when generating emails

3. How We Use Your Information

We use your information to:

  • Provide and improve our email generation service
  • Process payments and manage your subscription
  • Send important service updates and notifications
  • Respond to your support requests
  • Analyze usage patterns to improve the product

4. Data Storage

Your data is stored securely using Supabase, a trusted cloud database provider. Data is stored in servers within the European Union. We retain your data for as long as your account is active or as needed to provide the service.

5. Data Sharing

We do not sell your personal data. We share data only with trusted service providers necessary to operate our service:

  • Supabase — database and authentication
  • Stripe — payment processing
  • Anthropic — AI email generation (your inputs are sent to generate emails)
  • Vercel — hosting and infrastructure

6. Cookies

We use essential cookies and local storage to keep you logged in and remember your preferences. We do not use advertising or tracking cookies.

7. Your Rights (GDPR)

If you are based in the European Union, you have the following rights:

  • The right to access your personal data
  • The right to correct inaccurate data
  • The right to request deletion of your data
  • The right to data portability
  • The right to object to processing of your data

To exercise any of these rights, please contact us at support@craftcold.io

8. Data Retention

We retain your account data for as long as your account is active. If you delete your account, we will delete your personal data within 30 days, except where we are required to retain it for legal or financial reasons.

9. Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. All data is transmitted over HTTPS and stored with encryption at rest.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or by posting a notice on our website.

11. Contact

If you have questions about this Privacy Policy or how we handle your data, please contact us at support@craftcold.io